If you need help, our support team is ready to assist with account queries, technical issues, payment questions or general feedback. We can help with verification, withdrawals, responsible-gambling tools, and self-exclusion requests. Our team is authorised to handle player enquiries and will work with you to resolve matters quickly and fairly. We can also help with account limits and VIP enquiries. Please use the contact options below for fast, practical assistance from our support centre.
| Department | Contact |
|---|---|
| Customer Support | Email: [email protected] (live chat 24/7; typical reply under 10 minutes) |
| General Enquiries | Email: [email protected] (reply within 24 hours on weekdays) |
| Affiliate Enquiries | Email: [email protected] (partner desk Mon-Fri) |
| Phone | Tel: +44 20 7841 5592 (call or WhatsApp) |
| Working Hours | Mon-Sun, 08:00-00:00 (UK time) |
For detailed requests, account queries or when you need to send documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments speeds handling and helps avoid delays. We aim to respond as quickly as possible.
Support response times: most simple enquiries receive a reply within one business day. Complex issues such as payment investigations or KYC reviews can take longer and may require additional documents or time to consult third parties. If we need more time we will update you with an expected timescale and next steps, so you know when to expect a full resolution.
We’d love to hear your feedback, suggestions or ideas to make the site better. Send us thoughts about games, payments, promotions or usability and our team will review them carefully. Your input helps shape future updates and improves the player experience. You can get in touch via the help centre or email [email protected] and we’ll respond as soon as possible.
