This Privacy Policy explains how Emberbet collects, uses and protects the personal information you provide when using our services. We take your privacy seriously and set out here the types of data we process, why we process it and how you can exercise your privacy rights. If you use our services through Ember Bet, the same practices apply.
When you register an account we collect identity and contact details such as your name, date of birth, address, email and phone number. We also collect verification documents where required, for example identity documents and proof of address, in line with our account verification and fraud‑prevention checks.
We collect technical information from your device and browser including IP address, device identifiers, browser type, operating system and connection data. This helps us maintain security, provide a smooth service and detect suspicious activity.
We record your deposits, withdrawals, wagers, game history, bonuses claimed and other transactions. We also keep records of communications with our support team and any responsible‑gaming actions you set on your account.
We use your data to operate your account, process payments, verify identity, comply with legal obligations, prevent fraud and money laundering, and to provide customer support. We also use aggregated, anonymised data for service improvement, security monitoring and analytics.
We protect your information using industry standard technical and organisational measures. Access to personal data is restricted to authorised staff and service providers who need it to perform their role. We use encryption to protect data in transit and secure storage for data at rest. Regular reviews and monitoring are carried out to keep our systems up to date.
We use cookies and similar technologies to remember your preferences, enable core site functionality, provide personalised content and measure site performance. You can manage cookie settings via your browser or through our cookie controls. Third‑party analytics and advertising providers may also place cookies; you can find more details in our cookie notice.
You have rights in relation to your personal information, including the right to access data we hold about you, request correction, request deletion where applicable, and object to certain processing. The exact rights available depend on applicable data protection law.
To request access, correction or deletion of your data, contact us at [email protected]. We will verify your identity before responding and will process requests in line with legal requirements. Some data may be retained where necessary for legal or regulatory reasons or to resolve disputes.
We share personal data with third parties where required to provide the service. Typical recipients include payment processors, identity verification services, game and platform providers, analytics providers and law enforcement where required. We require these partners to handle your information securely and only for permitted purposes.
We may update this policy from time to time. Significant changes will be communicated on our site or by email where appropriate. Continued use of our services after a change indicates acceptance of the updated policy.
If you have questions about this policy or how we handle your data, please contact [email protected].
