Data Privacy Policy
This Privacy Policy explains how Emberbet collects, uses and protects the personal information you provide when you register, play or place bets. We take your privacy seriously and set out the types of data we process, why we process it and the options available to you regarding your information.
Types of data we collect
We collect information you give us directly, data generated through your use of our services and technical details from your device. This helps us provide and improve account services, secure transactions and meet legal obligations.
Personal data
Personal data includes details you provide at registration and during account management, such as your name, date of birth, address, email address, phone number and government ID where verification is required. We also keep records of communications you make with our support team.
Technical data
Technical data covers information from your device and browser, including IP address, device identifiers, browser type, operating system, cookie identifiers and connection data. We use this information to keep the site running smoothly, to improve security and to tailor your experience.
Transactional data
Transactional data relates to your activity on the site and includes deposits, withdrawals, wagers, game history, betting markets and payment method details. We record this information to process payments, perform account reconciliations and detect suspicious activity.
How we use your information
We use personal and technical data to operate accounts, process payments, verify identity, prevent fraud, comply with legal and regulatory requirements, and to provide customer support. Transactional data is used for payment processing, accounting, dispute resolution and responsible-gambling checks. We may also use aggregated, non-identifying data for reporting and service improvement.
Data protection practices
We protect data using encryption in transit, secure storage and access controls. Only authorised staff and approved service providers have access to personal data on a need-to-know basis. We maintain procedures to respond to data incidents and continually review our security measures to reflect current risks.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site performance and deliver relevant content. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality. We also use third-party analytics and advertising partners whose use of cookies is governed by their own policies.
Sharing information with third parties
We share data with trusted third parties where necessary to provide services, for example payment processors, identity verification suppliers, fraud prevention services, analytics providers and customer support platforms. We may disclose information to comply with legal obligations or to protect our rights. Where possible we limit the amount of data shared and require partners to meet security standards.
User rights
You have the right to access, correct or request deletion of your personal data, subject to our need to retain certain records for legal, regulatory or legitimate business reasons. You can also request restriction of processing or object to certain uses of your data. To exercise a right, contact our privacy team using [email protected].
Access, correction and deletion
We will respond to requests to access, correct or delete information as soon as reasonably practicable and in line with applicable law. Some requests may be limited if retaining information is necessary for legal compliance, fraud prevention or to resolve disputes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of our services after updates indicates your acceptance of the revised policy.