Responsible Gambling Policy

At Emberbet we take safer play seriously. We want everyone to enjoy gambling in a controlled way, so our approach focuses on clear tools, straightforward limits and practical support to help you manage time and spending. This page explains the protections we offer and shows where to get further help if you need it.

Player protection principles

We aim to keep play safe and fair. We encourage responsible choices, provide transparent account controls and act quickly when we see signs of harm. Our measures are designed to make it easy for you to set boundaries and to pause play whenever you want.

Activity-control tools

You can control your account activity from the settings or cashier area. Common options include:

• Deposit limits - daily, weekly and monthly limits you set yourself.
• Loss limits - cap the amount you can lose over a set period.
• Wager limits - limit stakes per bet or session.
• Reality checks - reminders showing time played and recent activity.
• Session time limits and automatic log-out after inactivity.

Deposit and loss limits

Setting limits is simple and immediate. You can lower limits straight away; increases are subject to a cooling-off period to prevent impulsive changes. We recommend starting with a deposit level you are comfortable with and reviewing it regularly.

Time limits and account breaks

If you need a short break, use time-outs for a few hours or days. For longer pauses, set temporary self-exclusion for months. During these periods your account access is restricted and marketing contacts are paused.

Self-exclusion and account closure

Self-exclusion is available for 6, 12 months or permanently. Once applied, self-exclusion prevents deposits and play until the chosen period ends. You can also request account closure if you wish to stop gambling entirely.

Recognising problem behaviour

Look out for signs such as chasing losses, borrowing to fund gambling, hiding activity from friends or family, and large or frequent changes to your limits. If you notice these in yourself or someone you care about, please take action early.

Tips for staying in control

• Set strict deposit and loss limits and stick to them.
• Use reality checks and session limits to manage time spent.
• Avoid gambling when tired, upset or under pressure.
• Keep separate finances for gambling and everyday bills.
• Talk to someone you trust if gambling is causing worry.

Professional help and support organisations

If you need extra support, contact recognised services such as GamCare or Gambling Therapy. You can also reach our team via the Help centre in your account or by emailing [email protected] for guidance on setting limits or arranging self-exclusion. For immediate support, please contact local health services or a helpline in your area.

If you prefer a slightly different name on-screen, you may also see Ember Bet used across some pages; the safe-play tools and support options described here apply across both presentations.